The board of professional responsibility is dedicated to making a positive
and lasting contribution to society by providing assistance to legal
professionals and to consumers.
In response to consumer needs, the Board of Professional Responsibility
created the Consumer Assistance Program (CAP) to help people with questions
or problems with their Tennessee lawyer. CAP acts a central intake point for
calls and correspondence. Many problems with attorneys can be resolved by
providing information, contacting the lawyer, or informally mediating the dispute.
CAP successfully resolves many problems without the filing of a formal
complaint, but a matter may be turned over to Disciplinary Counsel for
further review if it cannot be resolved in CAP. When serious unethical
conduct may be involved, complaints will be referred to Disciplinary Counsel
for investigation and possible attorney discipline.
Here are some of our most requested topics: