The board of professional responsibility is dedicated to making a positive and lasting contribution to society by providing assistance to legal professionals and to consumers.

In response to consumer needs, the Board of Professional Responsibility created the Consumer Assistance Program (CAP) to help people with questions or problems with their Tennessee lawyer. CAP acts a central intake point for calls and correspondence. Many problems with attorneys can be resolved by providing information, contacting the lawyer, or informally mediating the dispute.

CAP successfully resolves many problems without the filing of a formal complaint, but a matter may be turned over to Disciplinary Counsel for further review if it cannot be resolved in CAP. When serious unethical conduct may be involved, complaints will be referred to Disciplinary Counsel for investigation and possible attorney discipline.

Here are some of our most requested topics:

• Consumer Assistance Program
• Handling Communication Problems
• How to Handle Fee Disputes
• Filing a Complaint
• Lawyer Referral Services
• Online Attorney Directory
• Check Public Discipline for an Attorney