While CAP cannot successfully resolve every problem, we deal with thousands of
new requests for assistance each year. CAP tries to contact callers within two
(2) business days and respond to letters within ten (10) business days. Reports
show that a large percentage of client problems are resolved without having to
use the formal disciplinary procedures.
CAP inquiry records are usually destroyed 30 days after completion of the
matter. Please do not send any original documents to CAP.
What if I still want to file a formal complaint against an attorney?
A complaint form will be sent or may be downloaded here. However, we do our best to help legal consumers
solve problems in other ways by improving lawyer/client communications and
resolving conflicts through informal methods. Filing a formal complaint often
does not solve a client’s problem.
The focus of CAP is on legal consumers, but we do help lawyers through courtesy
calls or letters when we hear from dissatisfied clients. CAP may also be
helpful in resolving certain lawyer/lawyer disputes. Most problems with clients
can be prevented by returning calls promptly, keeping clients informed about
the status of their case, explaining billing practices, meeting deadlines, and
managing a caseload efficiently.