The Consumer Assistance Program (CAP) helps people with questions or problems
with their Tennessee lawyer. Many problems may be resolved by providing
information, contacting the lawyer, or informally mediating the dispute. When
serious unethical conduct may be involved, complaints will be referred to
Disciplinary Counsel for consideration as to attorney discipline.
CAP is a sort of clearinghouse to identify the client’s problem and find
resources which may be able to help. We have an extensive list of government
agencies and nonprofit organizations that provide services, including Fee
Dispute Committees, Lawyer Referral Services, or a Legal Aid Society.
CAP deals with problems that can be solved without using formal disciplinary
procedures. We do not get involved when a caller alleges serious unethical
conduct, such as the stealing of client funds.
CAP cannot give legal advice or recommend an attorney, but can
provide a list of lawyer referral services.
As we are not a court, we have no jurisdiction to act or assist with motions or
petitions. Any motion or petition should be sent to the appropriate court for
consideration after consulting with your attorney.
Legal consumers have a separate right of action in law or equity, such as legal
malpractice to collect monetary damages, and need independent legal advice.
Filing a Complaint or Request
for Assistance will not preserve your legal rights and remedies.